FAQs
It is recommended that you remove your contact lenses when using the OPTASE Moist Heat Mask. The OPTASE Dry Eye Intense Drops or OPTASE MGD Advanced Drops can be applied when wearing contact lenses, but you are likely to find that the relief of symptoms will be greater if you insert the drops before putting in your contact lenses.
If you have mild dry eye symptoms or are a frequent wearer of contact lenses you may find that the OPTASE Comfort Spray is best for quick relief on the go. However if you have severe dry eye you may prefer to use OPTASE Dry Eye Intense Drops.
Both products are developed with a spray on, leave on formula. This means that you can spray and allow it to naturally dry on the surface of the skin without having to wipe away any excess which may result in a smearing of makeup.
Yes, if your mask becomes dirty you can wipe it with a wet cloth, then let air dry for a minimum of 24 hours before next use.
Yes. OPTASE Tea Tree Oil Wipes for ages 3 years + and use of OPTASE TTO Eyelid Cleansing Gel you should consult your Eye Care Specialist for children.
Yes
Yes all products are safe for people with a allergy to gluten.
OPTASE products have a sterility ranging from 3 to 12 months after opening.
The following OPTASE products are vegan: HEAT MASK, TTO Wipes, Protect, Dry Eye Spray, Intense, Cooling Mask, MGD.
Yes for more information click here
Yes the OPTASE range is eligible for FSA and HSA expenses claims.
The entire line of OPTASE products are cruelty free and are not tested on animals.
A Health Savings Account (HSA) is a pre-tax account that lets you set aside money for qualified healthcare expenses. Typically, you can sign up for an HSA when you sign up for a High Deductible Health Plan. These accounts are individually owned so the funds roll over each year and you can take them if you leave your job. A Flexible Spending Arrangement (FSA) is an employer-offered benefit plan that lets you set aside money for qualified healthcare expenses. You can sign up for an FSA if your employer offers this option. It’s important to remember that FSA funds do not roll over at the end of the year (unless your employer allows it) and they immediately are returned to your employer if you leave your job. Spending with your pre-tax HSA/FSA funds helps you to save 30% to 50% on qualified health expenses. And we’re here to help you maximize your savings.
Yes! You can use your HSA/FSA dollars to purchase eligible products on our website using the Sika Health payment method. All eligible products will say HSA/FSA eligible under the Product Description. When you add HSA/FSA eligible products to your cart, you can select the “Sika | Pay with HSA/FSA” payment method and follow the instructions. No receipts, no reimbursements, no hassle. Please not this is not eligibel on OPTASE LIFE Sensitive Eye Makeup Remover
If you have a mixed cart of eligible and ineligible products, Sika Health makes this very easy. When you select the “Sika | Pay with HSA/FSA” payment method at checkout, your cart will automatically be split into an eligible and ineligible subtotal. You can then add the appropriate payment method for each subtotal. Sika Health will handle the rest!
Not to worry! Sika Health can check your available HSA/FSA balance, charge that amount, and allow you to provide a backup credit or debit card to handle the rest. Enter your card details like normal and follow the prompts from Sika Health!
Yes! If you would like to redeem your HSA/FSA funds for a purchase on our website and you don’t have an HSA/FSA card, you can choose Sika and pay with a normal credit or debit card. As long as one of the items in your cart is eligible, you will receive an email from Sika Health detailing the items, the card used, and a compliant itemized receipt attached. In this email will be everything you need to redeem your purchase for HSA/FSA dollars, including the proper receipt to submit to your HSA/FSA administrator. Download the itemized receipt and upload it to your HSA/FSA administrator to get reimbursed for your qualifying items.
There are a few potential reasons why this may happen. It’s possible your HSA/FSA card has not yet been activated, or that you are attempting to purchase ineligible products with an HSA/FSA card. If you believe it is something other than that, please reach out to support@sikahealth.com.